Shipping policy

 All orders of in-stock items are processed and shipped within 3-5 business days.

Order delivery takes an additional 3-4 business days.

You should receive your items within 5-7 business days of your purchase.

Turquoise World is not responsible for delays or lost items by the US Postal Service.

Turquoise World does not provide return shipping labels unless an item is damaged upon arrival. Proof of damage (pictures, FaceTime, etc.) should be provided as soon as possible.

TW recommends Route Shipping Protection, offered in your cart, to insure your packages against loss, theft, or damage during shipping. Due to the volume of our shipping, we cannot insure all packages and cannot be responsible for items after they have been delivered to the United States Postal Service. We must be notified for lost or unreceived items within 2 weeks after an order is shipped. For more information, visit https://route.com TW does not make any money from this service.

If you have any questions about your order, please reach out to us via email:

turquoiseworld2@gmail.com