Refund policy

Purchases are eligible for exchange or store credit only within 7 days of purchase, and only with prior store approval.

Important Notes:

  • Returns for exchange must be shipped in a box to prevent damage.

  • Items damaged due to insufficient packaging may not be eligible for exchange.

  • A 20% restocking fee may apply to returns if the item is being returned for reasons other than damage (e.g., you simply changed your mind or did not like it).

  • Discounted or sale items are final sale and not eligible for return, exchange, or store credit.

Order Cancellation:
Requests to cancel an order must be made within 30 minutes of purchase.

Damaged Items:
We offer refunds only if your one-of-a-kind item is damaged during shipping. Please notify us within 24 hours of receiving the item and include clear photos of the damage.

  • If the item is replaceable, we are happy to replace or repair it.

Shipping Costs:
Turquoise World does not provide return shipping labels, except for items that arrive damaged.

If you have any questions, please contact us at turquoiseworld2@gmail.com or reach out via Instagram DMs.